Refund & Cancellation

1. Service Initiation

A service is considered "initiated" the moment our AI agents begin scanning your URL after a successful payment transaction. Once initiated, the work performed by the AI models cannot be reversed, and thus, the payment is non-refundable.

2. Exceptions

We may provide a refund or a credit toward a future audit at our sole discretion in the following circumstances:

• A technical failure on our end prevents the audit from being completed after payment.
• You were double-charged for the same audit due to a payment gateway error.

3. Cancellation

Since we do not offer subscription services, there are no ongoing recurring charges to cancel. Each "Deep Dive" audit is a one-time purchase. If you wish to cancel an audit before it has started (e.g., within seconds of payment), please contact us immediately, though we cannot guarantee a refund if the process has already begun.

4. Chargebacks

If you have an issue with your audit, please contact us at hello@thevibekpi.com before initiating a chargeback. Most issues can be resolved quickly by re-running the audit or providing technical support.